Returns & Exchanges
At Isabel Bernard, we want you to be completely satisfied with your purchase. If your new jewelry or leather goods aren't quite right, you can return them within 30 days of receipt for a full refund or exchange.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, unworn condition.
Attach Shipping Label
Print the provided return label from the portal and securely attach it to the outside of your parcel, covering any old shipping marks.
Drop Off and Track
Hand your package over to the designated carrier and keep your proof of postage until your refund has been processed by our team.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing