Frequently Asked Questions
Everything you need to know about your Isabel Bernard experience.
What materials are used in Isabel Bernard jewelry?
Our jewelry is primarily crafted from high-quality 14 karat gold, ensuring durability and a timeless shine. Each piece is designed to be a lasting addition to your collection.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Delivery times vary by location, but most European orders arrive within 2-5 business days, while international shipping may take 5-10 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty on our jewelry and a 1-year warranty on our leather bags and wallets covering manufacturing defects from the date of purchase.
How should I care for my 14k gold jewelry?
To maintain its brilliance, we recommend cleaning your gold jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, and store your pieces in the provided gift box.
Which payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, and various local payment methods like iDEAL and Bancontact.